We are so certain that you will be completely satisfied with our wonderful, natural products, that we offer a One Year unconditional money back guarantee*.
Simply try our products for at least 30 days. If you are not completely satisfied - for any reason - return the product to us within One Year for a complete refund less shipping fees.
Please return all opened and unopened product containers, plus your name and invoice or order number, to:
2155 S. Oakwood Rd.
Oshkosh, WI 54904
To expedite the return process, please be sure to process a Return Merchandise Authorization. If you do not have an account (guests) click here. If you have an account (registered customers) log in here.
All refunds will be credited using your original payment method. Refunds will be processed within 3-10 business days after receipt of your return.
If you have any questions about our return policy, or want to follow up on your return, please contact our Customer Service Department.
Email: Contact us via email here.
Phone: +1.800.683.1235, Option 1
Monday - Friday 8:00AM - 10:00PM
Saturday 8:00AM - 5:00PM
Sunday 8:00AM - 5:00PM (Central)
*Full refund limited to orders of $200 or less. For larger orders there is a 25% restocking fee.
*A 25% administration fee will be applied to all orders returned to us without a copy of the order, packing/picking slip, or a reference to the order number.
*Some of our products, such as our all-natural line of dog treats, have a shelf life of less than one year. Because of this, our unconditional money back guarantee for these products must be limited to 60 days.
When the 60-day unconditional money back guarantee overrides our usual one-year unconditional money back guarantee, it is specifically noted on the product page. All other aspects of our guarantee and return processes still apply.
Additionally, when looking at ComboPack items, please be sure to check each product's specific page for complete details on its guarantee policy.