Ordering, Payment & Shipping Policy

We at Native Remedies want your online experience to be enjoyable, simple and successful. To that end, we have created an ordering, shipping and payment process to make your life easy. If you have any questions about our policies and procedures, please contact us using email or call customer service at +1.800.683.1235 Option 1.

Shipping Charges & Taxes: Unless a customer provides us with a valid and correct tax exemption certificate applicable to the product ship-to location prior to the acceptance of their order, they are responsible for sales and all other taxes associated with the order, however designated, except for Silver Star Brands, Inc.'s franchise taxes and taxes on Silver Star Brands, Inc.'s net income. If applicable, a separate charge for taxes will be shown on the invoice.

Below are the shipping options and the associated Shipping & Handling Charges

Local Shipping & Handling

United States of America

Regular Flat Rate 3-6 business days for delivery* $5.95
UPS Ground 3-4 business days for delivery* $7.99
UPS Second Day 2 business days for delivery* $9.95
UPS Standard Overnight 1 business day for delivery* $19.99
* 1-2 business days for internal processing

Native Remedies reserves the right to change the shipping method at its own discretion and expense. Native Remedies is not responsible for delays caused by weather or other natural disasters.

International Shipping & Handling

Canada

First Class Mail International 14-28 business days for delivery* $25.99
* 1-2 business days for internal processing

For all Canadian shipments, Native Remedies will not be held responsible or liable for any problems that result at your local customs office. If customs duties are assessed, these are in addition to your shipping charges and must be paid directly by you. No refunds will be given for items that are seized at your local customs office.

Native Remedies will not be held liable for any customs duties or taxes that arise from your local customs office. Native Remedies will also not be held responsible for any additional fee the local carrier in your country may charge.

All Other Countries

First Class Mail International 14-28 business days for delivery* $25.99
* 1-2 business days for internal processing

Customs and import policies in some countries prohibit the importing of herbal and/or homeopathic products for personal use. It is your responsibility to check your country's policies. Because of increased vigilance in Germany, we no longer ship to Germany.

Estimated delivery time for items we have in stock is from date of shipment provided no problems occur with your local customs office. Some countries may require various types of import licenses. Native Remedies will not knowingly ship any products to any countries that may require any type of license. Native Remedies will not be held responsible or liable for any problems that result at your local customs office. No refunds will be given for items that are seized at your local customs office. Native Remedies will not be held liable for any customs duties or taxes that arise from your local customs office. Native Remedies will also not be held responsible for any additional fee the local carrier in your country may charge. Our international shipping prices reflect the base shipping charge not including customs duties, taxes and country specific fees. Our fees ONLY reflect the cost for us to ship your order to your country. If you are unsure of your country's import policies, please check with them before ordering.

Native Remedies reserves the right to change the shipping method at its own discretion and expense. Native Remedies is not responsible for delays caused by weather or other natural disasters.

Also Note

USA Overnight Shipping & Handling - Please understand that choosing Overnight does not necessarily mean your order will be in your hands tomorrow. While most orders do ship on the same day, depending on when your order is received, some will be shipped on the following day. You will receive your order 1-2 days after the order has been processed, which in most cases is within 24 hours. We do not ship orders on Saturdays or Sundays. A signature may be required for your deliveries.

Back Orders

In the unlikely event that any items in your order are unavailable for immediate delivery, we will ship the remainder of your order immediately and ship the balance when it becomes available (with no additional shipping charges).

Ordering Methods

Online Click on "Buy Now" or "Buy 2 Get 1 FREE"
Phone By calling Toll Free 1-800-683-1235
Monday - Friday 8:00 AM to 10:00 PM (Central Time)
Saturday 8:00 AM to 5:00 PM (Central Time)
Sunday 9:00 AM to 5:00 PM (Central Time)
Outside the U.S. call: +1-920-232-3075
Fax Fax us anytime at (855) 202-7392
Mail Silver Star Brands, Inc.
250 City Center
Oshkosh, WI 54906
U.S.A.

Order Status and Returns

To check on the status of an order or return, please contact us using email or call customer service at 1-800-683-1235. We are available Monday - Friday 8 AM-10 PM CST, Saturday 8 AM-5 PM CST and Sunday 9 AM-5 PM CST.

Payment Options

On-line orders can be paid by credit card, debit card and PayPal. We accept the following credit cards: VISA, MasterCard, American Express and Discover. We accept most bank VISA or MasterCard debit cards. We also accept check or money order payments online. Please note, if you choose to pay with a check or money order, your order will be placed on hold until your payment is processed. Orders sent via mail can be paid by credit card, cashier's check or money order. All payments for orders should be sent to:

Silver Star Brands, Inc.
250 City Center
Oshkosh, WI 54906
U.S.A.