“In this age of such financial trials, one would think most companies would be bending over backwards to give exemplary customer service. But, sadly, I have not found this to be the case.
“But your company, Native Remedies, has always been and continues to be a pleasure to do business with. I wanted to write to let you know my feelings and to tell you how much I appreciate you for it.
“With NR, there never seem to be any hassles. When I email questions, they are answered promptly, courteously and with genuine help included. I haven't felt as much that I was a burden or just a ‘customer number,’ but that people have actually read my questions and answered them thoughtfully, although I do realize some of the letters may be templates with which you work.
“I've had success with every product I've purchased from you so far — some more than others. But I expect that. I know not all remedies work for all people.
“I appreciate your products (natural, soothing, healing, helpful to the body), prompt deliveries and service, and an easy-to-use Web site. I have recommended your site and products to others, and I don't do that very often
“So, thank you for being such a great company. Thank you for treating me like a human being and not just another ‘customer number.’ Thank you for hopefully setting an example to other companies about how business should be done.
“This isn't the first time I've written to you with praise, and [it] probably won't be my last. I don't always need ‘natural remedies.’ But, when I do, I usually end up thinking about Native Remedies.” - Lisa W., GA, USA
“Dear Native Remedies, I can’t explain how valuable it is for me to not only get this information from you-- but to have correspondence… that isn’t about prescription drugs… but about alternative ways to feed my body what it needs!! After almost 3 years in search of a diagnosis, I have led doctors to understand [what] I have. I would be DOA if I hadn’t found resources such as yours to give me the knowledge, thus the physical strength to carry on-- to endure, now diminish my pain without the use of the commonly prescribed [meds]. In a world where the medical health of the masses is dictated by 'new' products from the pharmaceuticals, I see your site as an absolute jewel offering unique help to individuals who honestly want to [help] themselves and not just medicate their symptoms. Can't thank you enough for taking the time to respond in this way. I am going to share your site and the products… with a couple people who are desperate... I will remind them ‘I am not a doctor’ and that they need to see for themselves :)”- Wendy E.
“I have an eight year old boy who has been dealing with major [learning and concentration issues]. He has been diagnosed... [and] is in a special behavioral class that deals with children just like him. We had him on several medications and were always having to change the medications or change the dose. He was gaining weight rapidly and the medications were not helping with his... attention. I finally decided to take him off completely and just accept the fact that he was going to be a major challenge for us. His [severe mood] lessoned after he was taken off the medication but still very much alive. I started trying different herbal remedies, but not much helped. I stumbled across your website and read that Focus Formula not only helped with attention, but it also helped with [other issues]. I felt like it was almost too good to be true but gave it a chance any way, with not much else to lose. 3 weeks to a month later his teacher reported that he was doing much better. He has been taking focus now for 2 months and he has only gotten better. He raises his hand in class now, he is getting better at controlling his temper and overall seems happier and very proud of himself! If he keeps this up he will be moved back into a normal class room. I always read these testimonials and most of the time I think that there not true. This is not the case this time. I am a firm believer in your products and have ordered other products. Thank you again for helping me save my child.”- Laina
“Your customer service and shipping is the BEST I have ever received. Thank you for being a PROFESSIONAL company. God bless.”- Bruce & Ann C.
“I just wanted to thank you for your prompt and thorough answer to my question about a drug interaction between St. John's Wort and [prescription medicine]. It really means a lot that you not only have great products, but you also back them up with great customer service. I am recommending your website to family and friends. Thanks!!!”- Carol
“Dear Native Remedies, Thank you for providing such wonderful products. I thoroughly benefit from them. I did have a question concerning your- John J.
“Dear Sirs, It is not often that I write to companies and certainly not letters like this one. I just wanted to thank you for the prompt service that I have received from your company. My order was processed and received very quickly. Also when I had to return two of the items I ordered (they just didn't work for us), the return process was great. I sent the items back and received my credit in just a matter of a few days. I am very impressed with your customer service and look forward to ordering from you again in the near future. I will also recommend your company to friends and family. Again, thanks for the wonderful service.”- Rebecca B., NC, USA
“Thanks, I love your products!”- Frances, GA, USA
“I love your products! I continue to reorder and always pleased with all of the information on your site including details on ingredients.”- Barbera R., IN, USA
“Thank you so much for your prompt response. You folks are awesome!”- Denise F., USA
“As a store owner myself however, I do appreciate the extra mile you guys are going to keep your customers happy. I applaud your customer service and dedication to perfection. Keep it up! P.S. I'm glad you made it through Frances. We have been praying for you.”- Bobbie C.
“I have been running a very stressful business (advertising!) for 6 years now and also went through the whole clubbing scene... The combination of intense prolonged stress and drugs almost killed me... I could not go to sleep at night and I could not drive to work in the morning without pulling off the road every so often to try to calm my nerves before causing an accident. I got to a stage where I was CONVINCED I was dying and that it was only a matter of months of internal horror before I finally passed away in some kind of mental hospital, with my wife and family looking on in despair. I wouldn't wish my condition on [anyone]! Still, ever hopeful I phoned around and found myself in my first session with Michelle. Eighteen months later, and I have been through the most incredible journey of enlightenment and healing with Michelle. She did what I honestly thought was impossible - [help] me from myself! From the teachings of Michelle I began to understand so much about me and my life and why things were happening... and most important, what to do about it. I seriously could not believe I could be [helped] until Michelle showed me the way and brought my life into a sphere of peace and self management. Incredible! Now, my business is doing well. In fact I am managing 3 of my own businesses at present, but doing it stress free (besides the usual accepted daily stresses that are natural and not self created or imagined) and have learned to be assertive without worry, positive without realizing it and organized without stressing about it. You hear of the disadvantages of being blind, or deaf, or losing both legs, but nothing is as crippling as [what I went through]! I am constantly amazed as I apply Michelle's teachings and see the good energies that surround me as a result. people are attracted to me and my businesses which is creating a team of enthusiastic people that are helping me create my dreams - all because I now pulse inside and outside with peace and focus and enthusiasm. Part of the [remedies] from Michelle [were] her amazing non-addictive herbal remedies like MindSoothe and PureCalm which acted like shock-absorbers from life as you learned to recover until you got to a stage where you could continue without any help other than your own common sense. These sessions with Michelle have been the most important thing that ever happened to me. If you are struggling with life, from mere little worries to intense [ones], go and see Michelle now, it will be the best thing you will ever do in your life. Bless you Michelle!”- Anonymous
“Recently I have purchased several of your products. I am so very pleased and am about to order more. I have not been able to find an expiration date on the products. Thanking you in advance.”- Kathryn
“Dear George and Maish, Thank you very much for your reply and your excellent customer service! I greatly appreciate your reshipping my order. When I read that, I just felt a huge burden lift off my shoulders. My husband is so relieved to know that his BrightSpark is on the way and that we don't have to wait while we duke things out with the post office. (Yes, the USPS is clearly at fault: I'm convinced the package was delivered to the wrong address, and unfortunately, the recipient was not honest enough to return it or notify the local post office for pickup.) I'm also grateful for your providing me with the tracking number so that I can monitor the progress of the package this time around. It is a joy to do business with your company. We have been very impressed with your products, and your customer service is top-notch! I had been worried about you when the hurricanes were sweeping through your area. When our order didn't arrive (or so I thought) I was so very concerned that Native Remedies had sustained unrecoverable loss to property or inventory -- or that some tragedy had beset one of your fine staff. I'm so very relieved to know that you are all alive and well and kicking and able to continue to provide your wonderful products to your many satisfied customers! Gratefully yours.”- Mary T.
“Thank you for a wonderful customer service!”- Magda M.
“Have been a customer for a few years now. Love your products! Thanks!”- Dawn
“Thank you. Over time, there will be more of us that finally get it as to natural solutions. I am definitely a walking advertisement for Natural Remedies both from the effectiveness of your products and for the warm and timely service you provide.”- Jo-anne, NJ, USA
“Thanks for being so considerate.........I feel good already.”- Anonymous
“I have started using your products and love them. Am ordering more today.”- Anonymous
“This is a great site!! you have helped me and my wife considerably, thank you, thank you, thank you!!!”- Anonymous
“Thank you so very much for your wonderful products! You truly have been a blessing to our family!”- Kathy, USA
“Recently I have purchased several of your products. I am so very pleased and am about to order more. Thanking you in advance.”- Kathryn, USA
“My order arrived yesterday; I cannot get over your excellent service. Thank you again.”- Lynne, USA
“I love your products! They have helped my son tremendously.”- Sherry, USA
“Thank you so much for the information. We will be ordering the Triple Complex Mood Tonic and we cannot wait to get our order for Ashley and am confident that this will assist her in improving her quality of life on a daily basis. Our son who is 12 is doing great on Bright Spark and Focus Formula. His relationships at school have improved. The most drastic change that us as parents and teachers have noticed is that he can actually sit still the last hour of school without squirming in class and being a disruption to others. Also, his grades have come up from C's and D's to B's and some A's. He no longer is told that he is lazy and does not apply himself. At parent-teacher conference they stated that he is doing much better. My granddaughter and nephew have just begun taking native remedies and we cannot wait to see their results. Thank you Native Remedies for a natural remedy to all of our child related issues.”- Sharon, OK, USA
“Hello, I just thought I'd let you know that I received my order yesterday. As I live in Singapore I thought it would take a lot longer due to the time difference. The order was placed on Thursday morning (Singapore time) and I received it on Monday morning which is FANTASTIC! I also just wanted to say thank-you as I sent an email to “Ask us” and was surprised at the speed of which my query was responded to, 'plus' with all of my questions answered in full. Thanks so much for the excellent service!”- Rachel I., Singapore
“I want to take this time to say thank you so much for my shipment, being that I'm in Japan. Great timing!!”- Natalie, Japan